FAQ

 Absolutely, yes. Pinionz is proudly Australian owned and operated. Our founder, Maria, is a Filipino-Australian citizen who understands the intricacies of both cultures, thus ensuring the smooth operation of our services. In addition to this, we carry public liability insurance for added assurance. Adhering to the highest standards of professionalism and service delivery, we abide by all Australian laws and regulations. When you partner with Pinionz, you're collaborating with a local business that genuinely comprehends your unique needs as a business owner or NDIS health provider. 

 We understand that your privacy is of utmost importance. We make our VAs in the Philippines sign strict and enforceable Non-Disclosure Agreements (NDAs) as part of their contract. The owner and NDIS Health Provider, Maria Thompson, being a dual citizen, has the power to take legal action against anyone who breaches this contract in the Philippines. 

Australian dollar to Philippine currency is very powerful that the DAILY (8 HRS) minimum wage of a regular worker in the Philippines can be earned by our Pinionz in 2 HRS of work. 

On top of this, our staff receives excellent benefits, including private health (HMO) and 13-month pay (Christmas Bonus) once they have passed a provision of 6 months FT hours with their respective clients. 

Our director, Maria, is a big advocate for Mental Health, being a psychiatric nurse herself; hence we value growth, work-life balance and respect in the workplace.

 Pinionz does not tolerate abuse and a toxic work culture. 

We value strong bonds with mutual respect, hard work and camaraderie despite being a virtual service.

 Our pricing structure is designed to be cost-effective, flexible, and transparent. Unlike other agencies, we don’t charge onboarding costs, setup fees and membership fees. You only pay for the hours your VA works.

 To get a personalized quotation, you can click the Book A Free Consultation button above. 

 Our VAs are trained extensively and have also completed the e-learning modules to obtain the "NDIS Safety Certificate" that is required of all NDIS workers. Plus, we invest in ongoing professional development and supervision of our staff to ensure their skills and knowledge stay up-to-date. To ensure quality and productivity, we have a managing supervisor based in the Philippines who consistently monitors the work process and guarantees the effective delivery of our services. Furthermore, we invest in the ongoing professional development and supervision of our staff to ensure their skills and knowledge remain current and top-notch.